Shafer's Classic Reproductions FAQ

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We ship via UPS or FedEx Ground unless otherwise specified. Most orders ship within 24-48 hours. We strive to consolidate our customers orders for the most economical shipping costs possible. Due to the extent of the sizes and weights of our parts, shipping costs cannot be determined until your order is packaged. We charge actual advertised shipping costs for freight and insurance. We do not have a "handling fee" or any other processing fee that other companies may charge. At the time your order is ready to ship, actual charges will be added to your credit card. If you would like to know the actual shipping charges before your credit card is charged please call us at 813-628-0092 or email us at . We would be more than happy to provide you with that information.

We accept Visa, MasterCard, Discover and American Express.

Prices are subject to change without notice.

We guarantee the workmanship and material of all new and reproduction parts sold for 30 days, or for the period stipulated on each product's warranty. Any warranty or guarantee offered by us, or the manufacturer that we represent, will be for the repair or replacement of the defective item only. Warranty does not cover damage to the engine or other parts, labor, personal injury, or any other damage or injury. Defective parts are to be returned to us freight prepaid. We are not responsible for any damage or loss caused by delays, failures, or any other consequential damage that may arise from any cause whatsoever, nor for the labor, transportation or any other charges incurred in the replacement or repair of a defective item.

You must obtain a Return Authorization Number from us. Write this number on the outside of the package, and ship it to us freight prepaid, or it will not be accepted. Items must be returned in original box and packaged adequately to avoid any damage in shipping. It is the customer's responsibility to return a copy of their invoice for returns, exchanges or warranty work. All returns may be subject to a 20% restocking fee. All merchandise is non-returnable after 30 days from date of invoice. If any product is modified, altered, painted, installed or disassembled in any way without Shafer’s Classic Reproductions expressed written permission, the item is non-returnable. Any item that has been altered, painted, installed or deemed non-resalable by Shafer’s Classic Reproductions will be returned to the customer at the customer’s expense. Shafer’s Classic Reproductions is not responsible or liable for labor fees associated with the installation, removal, modification or repair of any product purchased regardless of the circumstances. Any defective item will be repaired or replaced per our warranty or factory warranty.

Any legitimate business engaged in the resale of automotive parts can inquire about becoming an authorized dealer. Call, fax or write to us on your company letterhead and enclose a copy of your current occupational license or state tax certificate.

This Site is not intended for or directed to persons under the age of 18. Shafersclassic.com does not sell products for purchase by children. By registering with this web site, purchasing products from Shafersclassic.com or providing Shafersclassic.com with any information, you represent to Shafersclassic.com that you are 18 years of age or older and that any information you provide to Shafersclassic.com about a third party is for a third party that is 18 years of age or older.

We May Collect Information Needed to Contact You Later. If we collect personal contact information (as described below), you may later access and modify it, and remove it from our system. You may also choose simply not to provide your personal contact information at the point of collection.

When you use our web Site, we may request your first and last name, home or other physical address, including your street name and address and name of your city or town, your telephone number or other "real world" contact information. We use this information to complete, support and analyze your purchases from Shafersclassic.com and use of the Shafersclassic.com web site, for internal purposes and to comply with any requirements of law. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Shafersclassic.com web site.

We may request your email address, or other information needed to contact you online. We use it to complete, support and analyze your purchases from Shafersclassic.com and use of the Shafersclassic.com web site, and to comply with any requirements of law. We use it to respond to any questions you might have and to provide you with information about specials occurring on the Shafersclassic.com web site if you have chosen this service on the Account Login page. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Shafersclassic.com website.

When you use our web site, we may collect personal information about you described below. You may later access and modify the information, or have it removed. You may also simply choose not to provide your personal contact information at the point of collection; however, if you do not provide such information, we will be unable to complete your purchase.

We may collect information actively generated by the purchase of a product or service, such as a payment method. We use this information to process your order and analyze and support your use of the Shafersclassic.com web site. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order or the analysis and support of your use of the Shafersclassic.com web site.

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Shafersclassic.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at Shafersclassic.com.

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. Shafersclassic.com's servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, Firefox, Safari, and AOL's browser, so that only Shafersclassic.com can read a customer's personal information.

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely. Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

By using the Shafersclassic.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. Our Terms and Conditions take precedence over any conflicting Policy provision. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by Florida law, excluding conflicts of law principles. Any legal actions against us must be commenced in Florida within one year after the claim arose, or be barred.

If you have a privacy question about the Shafersclassic.com web site, please click here to contact us. Or write:

5407 24th Avenue South
Tampa, FL 33619

If you are a registered member at Shafer's Classic Reproductions, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to ksiderio@shafersclassic.com.

We are confident that your visit to Shafer's Classic Reproductions is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-855-542-3377.